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Error 500: The Metrics service is not available.

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On my production server (Windows Server 2008 R2 Web edition 64 bit, 4 GB RAM, Coldfusion 9.0.1 32 bit) every 4-5 days all websites aren't available, the error message is:

 

ERROR 500:

 

ROOT CAUSE:

coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Metrics service is not available.

        at coldfusion.server.ServiceFactory.getMetricsService(ServiceFactory.jav a:159)

        at coldfusion.CfmServlet.processTimeout(CfmServlet.java:296)

        at coldfusion.CfmServlet.service(CfmServlet.java:216)

        at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:8 9)

        at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)

        at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringS ervletFilter.java:42)

        at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46 )

        at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)

        at jrun.servlet.FilterChain.service(FilterChain.java:101)

        at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:106)

        at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)

        at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java: 286)

        at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java: 543)

        at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.ja va:203)

        at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPoo l.java:320)

        at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.j ava:428)

        at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool. java:266)

        at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)

 

javax.servlet.ServletException: ROOT CAUSE:

coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Metrics service is not available.

        at coldfusion.server.ServiceFactory.getMetricsService(ServiceFactory.jav a:159)

        at coldfusion.CfmServlet.processTimeout(CfmServlet.java:296)

        at coldfusion.CfmServlet.service(CfmServlet.java:216)

        at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:8 9)

        at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)

        at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringS ervletFilter.java:42)

        at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46 )

        at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)

        at jrun.servlet.FilterChain.service(FilterChain.java:101)

        at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:106)

        at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)

        at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java: 286)

        at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java: 543)

        at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.ja va:203)

        at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPoo l.java:320)

        at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.j ava:428)

        at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool. java:266)

        at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)

 

        at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringS ervletFilter.java:70)

        at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46 )

        at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)

        at jrun.servlet.FilterChain.service(FilterChain.java:101)

        at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:106)

        at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)

        at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java: 286)

        at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java: 543)

        at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.ja va:203)

        at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPoo l.java:320)

        at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.j ava:428)

        at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool. java:266)

        at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)

 

After a server reboot all work fine for 4-5 days and the problem comes again. The metric service is enabled (http://kb2.adobe.com/cps/191/tn_19120.html), somebody have an idea to solve this problem?

 

My CF configuration is:

-server -Dsun.io.useCanonCaches=false -XX:MaxPermSize=256m -XX:+UseParallelGC -Dcoldfusion.rootDir={application.home}/../ -Dcoldfusion.libPath={application.home}/../lib

 

Thanks


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